Return Policy

Return & Refund Policy

Last updated: 09/03/2025

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Damaged or Defective Orders

If your journal arrives damaged or with a printing defect, we’ll make it right.

To request a replacement or refund, email us at JJ@Journeyjournalofficial.com within 7 days of delivery and include:

• Your order number

• Clear photos of the damage or defect

• A short description of the issue

We’ll review it and offer a refund or replacement if eligible. Please allow 5–10 business days for refunds to appear in your account.

Please Note:
All journals are handmade and coil-bound individually. Slight bending in the metal coils or some resistance when folding the journal from the back is considered normal and not a defect. These minor imperfections do not affect function and are not eligible for return or refund.

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Lost Packages

If your tracking says “delivered” but your package is missing, please contact your local carrier first. Unfortunately, we are not responsible for packages lost or stolen after delivery.

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Questions?

We’re here to help! Email us at JJ@Journeyjournalofficial.com and we’ll respond within 1–2 business days.